PRIVACY POLICY

This privacy policy relates to all of our activities on the platform https://fydodx.com/ (the “Website”) and on the app, unless we have provided you with a separate privacy policy for a particular service.

In general, we act as a service provider (or a processor) to our clients, namely the clinics. For more information regarding their processing of your personal information, please contact them directly or consult their privacy policy available on their website.

1. Information We Collect

a. Personal Information
We may collect personal information to provide and improve our services, such as:
Account Information: Name, email address, phone number, and any other information provided during registration.
Payment Information: If applicable, we collect billing details to process payments securely.
b. Veterinary Data
The App may collect veterinary-related data entered by users or provided by the Practice Information Management System (PIMS), such as:
Pet owner information (name, contact details).
Pet details (name, species, age, medical history, prescriptions etc.).
Notes and records created during consultations.

c. Device Information
When you access the App, we may collect:
Device type, operating system, and version.
IP address and geolocation data (if enabled).
Usage data and performance metrics.

Personal Information and Veterinary Data are processed in accordance with our standard Data Processing Agreement available here: https://www.fydodx.com/data-processing-policy/

2. How We Use Your Information

We use the collected data to:

 Provide and maintain the App’s core functionalities.
For EU residents, the applicable legal basis to process such information is the performance of a contract

 Enhance user experience through updates and new features.
For EU residents, the applicable legal basis to process such information is the consent

 Ensure compliance with legal and regulatory requirements.
For EU residents, the applicable legal basis to process such information is the compliance with a legal obligation



Communicate with users about updates, support, and promotional content (where consented).
For EU residents, the applicable legal basis to process such information is the consent

 Veterinary data will only be used to support the operations of veterinary practices and will not be sold or shared without explicit permission, except as required by law.
For EU residents, the applicable legal basis to process such information is the performance of a contract

3. Data Sharing and Disclosure


We may share your data under the following circumstances:
 With your Veterinary Practices: Information entered into the App is accessible by the authorized veterinary practice using the service.
 Service Providers: Third-party vendors which provide payment processing, cloud storage, or analytics. These providers are bound by confidentiality agreements.
 Legal Obligations: If required by law, we may disclose information to comply with legal processes or protect the rights of our users.

4. Data Retention

We retain your data for as long as it is necessary to provide services or comply with legal obligations. Veterinary records are retained according to applicable laws and regulations. Users may request deletion of their data or customized data retention policy by contacting us at info@fyododx.com


5. Location of Personal Information

Your Personal Information may be stored and processed in Canada [to be confirmed and completed] and in any country where we have facilities or in which we engage third party service providers, such as in the United States or within the European Union [to be confirmed]. As a result, your Personal Information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country and which may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

However, our practices regarding your Personal Information will at all times continue to be governed by this privacy policy and, we will comply with specific requirements providing adequate protection for the transfer of Personal Information, such as entering into an agreement with third party processors that includes appropriate security measures for the information communicated.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, and under condition, you may have the following rights regarding your information:
Access, update, or delete your personal information.
Restrict or object to data processing.
Withdraw consent at any time.
ask for the portability of your personal information
request information about the use of any automated decision system and the impact it may have on you
To exercise your rights, contact us at info@fydodx.com

8. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

9. Children’s Privacy

The App is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.


10. Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review it periodically. Material changes will be communicated through the App or via email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
FydoDx
Email: info@fydodx.com
Phone: (833) 339-3639
Address: 1120 Hamilton Street Suite 201, Vancouver, BC Canada V6B 2S2