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Privacy Policy

1. Information We Collect

a. Personal Information

We may collect personal information to provide and improve our services, such as:

  • Account Information: Name, email address, phone number, and any other information provided during registration.

  • Payment Information: If applicable, we collect billing details to process payments securely.

b. Veterinary Data

The App may collect veterinary-related data entered by users, such as:

  • Pet owner information (name, contact details).

  • Pet details (name, species, age, medical history, prescriptions).

  • Notes and records created during consultations.

c. Device Information

When you access the App, we may collect:

  • Device type, operating system, and version.

  • IP address and geolocation data (if enabled).

  • Usage data and performance metrics.

2. How We Use Your Information

We use the collected data to:

  • Provide and maintain the App’s core functionalities.

  • Enhance user experience through updates and new features.

  • Ensure compliance with legal and regulatory requirements.

  • Communicate with users about updates, support, and promotional content (where consented).

Veterinary data will only be used to support the operations of veterinary practices and will not be sold or shared without explicit permission, except as required by law.

3. Data Sharing and Disclosure

We may share your data under the following circumstances:

  • With Veterinary Practices: Information entered into the App is accessible by the authorized veterinary practice using the service.

  • Service Providers: Third-party vendors help us with payment processing, cloud storage, or analytics. These providers are bound by confidentiality agreements.

  • Legal Obligations: If required by law, we may disclose information to comply with legal processes or protect the rights of our users.

4. Data Retention

We retain your data for as long as it is necessary to provide services or comply with legal obligations. Veterinary records are retained according to applicable laws and regulations. Users may request deletion of their data by contacting us at info@fyododx.com

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your data:

  • Access, update, or delete your personal information.

  • Restrict or object to data processing.

  • Withdraw consent at any time.

To exercise your rights, contact us at info@fydodx.com

7. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

8. Children’s Privacy

The App is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review it periodically. Material changes will be communicated through the App or via email.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

FydoDx 
Email: info@fydodx.com
Phone: (833) 339-3639
Address: 1120 Hamilton Street Suite 201, Vancouver, BC Canada V6B 2S2

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